brandtobacco.com

Frequently Asked Questions

What are Duty-Free cigarettes?
Are the cigarettes you sell the same quality that I can buy in my local convenience store?
Is there a minimum or maximum order?
How can brandtobacco.com offer such low prices?
Is this legal?
Do I have to pay a fee to join brandtobacco.com?
What shipping method do you use?
When can I expect to receive my order?
I ordered 2 cartons, but received only one - why?
Why can't you send me a single parcel containing more cartons?
What information is written on the parcel?
How can I find out my order status?
In the event that I'm asked to pay duties, may I refuse the package for a refund?
Will I receive a refund or have my order replaced if the parcel is lost, stolen or damaged?
Do you offer returning customers any type of discount?

What are Duty-Free cigarettes?

Shopping "duty-free" means not paying state tax, federal tax and excise tax. This means you can buy your favorite brand cigarettes at a fraction of the retail cost! Taxes are not included in prices because duty-free cigarettes are shipped from authorized duty-free, bonded warehouses to global locations. Destination tax regulations are completely different from one country to another and tobacco products are shipped to more than one hundred different countries.

Are the cigarettes you sell the same quality that I can buy in my local convenience store?

At brandtobacco.com we only offer original tobacco products made in the UK, Switzerland, France, the Ukraine and the U.S by world leading cigarette manufacturers. Our products are genuine and very affordable. All the products on our website are bought directly from the manufacturers, and are, therefore, of the highest quality, taste and freshness available online. All cigarette packs and cartons are properly marked and labeled by the corresponding tobacco companies. Some products may be distributed from outside of Europe.

Is there a minimum or maximum order?

No. The quantity of cigarettes that can be purchased at brandtobacco.com is left to the discretion of customers who must be aware of the laws enforced within their country and the sanctions they may incur.

How can brandtobacco.com offer such low prices?

The reason you can buy your favorite cigarettes for a lower price is that brandtobacco.com doesn't pay for branding, marketing, advertising, a costly sales force or overhead. All brandtobacco.com tobacco products are made by their respective manufacturers, and are exactly the same as what is available at your local convenience store.

Is this legal?

Yes, as long as the purchase is made in accordance with international postal regulations and standards. brandtobacco.com complies with all international trade and postal regulations. In addition, you must be at least 18-21 years of age (in some states 19) to order tobacco products from brandtobacco.com.

Do I have to pay a fee to join brandtobacco.com?

No. The access to our site is free and you need not pay a fee to browse or to make your purchases.

What shipping method do you use?

We ship orders by Registered Airmail. A signature is required upon delivery.

When can I expect to receive my order?

Please allow approximately 12 to 18 business days for shipping. Business days do not include holidays and weekends. Shipping times may vary depending on your location.

I ordered 2 cartons, but received only one - why?

To guarantee delivery, we split orders into separate parcels. It can take up to 10 days after the first carton is received to receive a full order of more than one carton.

Why can't you send me a single parcel containing more cartons?

Because it would be subject to duty taxes, since the width and value would not fall within the prescribed international parameters.

What information is written on the parcel?

Information on the parcel includes your address, your address and a description of the contents, for Postal Authorities.

How can I find out my order status?

After you've placed your order at brandtobacco.com, you will be notified by e-mail when we approve your order. For more information about your order or shipment status, click here.

In the event that I'm asked to pay duties, may I refuse the package for a refund?

In case of request for duty tax, you can:

Pay duty tax and collect the parcel;
Reject the parcel and return to sender.
Upon receipt of the returned package, we will credit you the full value of the packages we receive.

Will I receive a refund or have my order replaced if the parcel is lost, stolen or damaged?

Our Refund Policy:

Refunds will be issued when a customer does not receive their order and chooses a refund instead of reshipment. If, for any reason, your package does not arrive, we will issue a refund OR reship your order.

Do you offer returning customers any type of discount?

Yes, we offer our returning customers up to 5% off on their purchases. Returning customers will be contacted via email with special offers as well, receiving links to sites with return customer discounts.